{"id":3393,"date":"2025-05-27T19:47:07","date_gmt":"2025-05-27T19:47:07","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=3393"},"modified":"2025-06-20T18:06:22","modified_gmt":"2025-06-20T18:06:22","slug":"social-media-teams","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/call-center\/call-center-v-1-x-x\/applications\/social-media\/social-media-teams\/","title":{"rendered":"Social Media Teams"},"content":{"rendered":"<p>The Social Media Teams feature allows organizations to manage who handles conversations across platforms like WhatsApp and Facebook. By grouping agents into teams and assigning a manager, you can streamline communication workflows and ensure the right users have access to the right conversations.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"343\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-197-1024x343.png\" alt=\"\" class=\"wp-image-4508\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-197-1024x343.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-197-300x100.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-197-768x257.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-197.png 1342w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Add Social Media Team<\/strong><\/p>\n\n\n\n<p><strong>Social Media Team Name<\/strong>: Choose a unique name that identifies this team.<\/p>\n\n\n\n<p><strong>Social Media Team Manager<\/strong>: Select a user to lead the team. The manager has visibility over the team\u2019s performance and tasks.<\/p>\n\n\n\n<p><strong>Social Media Team Members<\/strong>: Select and add agents who will handle chats assigned to this team.<\/p>\n\n\n\n<p><strong>Social Media Team Allowed Apps<\/strong>: Assign which messaging platforms this team can access (e.g., WhatsApp, Facebook Messenger).<\/p>\n\n\n\n<p><strong>WP Config<\/strong>: Select the WhatsApp Profile configuration (WP Config).<\/p>\n\n\n\n<p class=\"has-vivid-red-color has-text-color has-link-color wp-elements-f5076b81ba8dce65125d1c26e2f66c67\"><em>Note: For WhatsApp, you can configure multiple accounts. Each team must be assigned to a specific account, and members can only belong to one WhatsApp team.<\/em><\/p>\n\n\n\n<p><\/p>","protected":false},"author":1,"featured_media":0,"parent":3394,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-3393","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-doc-demo-articles"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/3393","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":4,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/3393\/revisions"}],"predecessor-version":[{"id":4510,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/3393\/revisions\/4510"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/3394"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=3393"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=3393"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=3393"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}