{"id":4474,"date":"2025-06-20T16:36:30","date_gmt":"2025-06-20T16:36:30","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&p=4474"},"modified":"2025-12-12T17:07:11","modified_gmt":"2025-12-12T17:07:11","slug":"log-in-to-the-web-gui","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/call-center\/call-center-v-1-x-x\/overview\/log-in-to-the-web-gui\/","title":{"rendered":"Log in to the call center"},"content":{"rendered":"

\ud83c\udf10 Login Portal Overview<\/strong><\/h2>\n\n\n\n

This is the main gateway for accessing your organization\u2019s PBX Admin<\/strong> system and \u0645\u0639 \u0643\u0648\u0644 \u0633\u0646\u062a\u0631 \u0632\u0648\u0646\u062a\u0644<\/strong> environment. It offers a clear, user-friendly starting point for different user roles to securely reach the tools they need.<\/p>\n\n\n\n

Step 1:<\/strong><\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Click \u0645\u0639 \u0643\u0648\u0644 \u0633\u0646\u062a\u0631 \u0632\u0648\u0646\u062a\u0644<\/strong> to move to the Call Center login page<\/p>\n\n\n\n

Step 2:<\/strong><\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Enter your Username<\/strong> and Password<\/strong> in the provided fields.<\/p>\n\n\n\n

Step 3:<\/strong><\/p>\n\n\n\n

Click the Login<\/strong> button to enter the Call Center Agent interface. From here, you can handle calls, view tickets, and communicate with customers efficiently.<\/p>\n\n\n\n

\ud83c\udf0d Language Option<\/strong><\/h2>\n\n\n\n

A convenient language switcher<\/strong> is available at the top right, allowing you to choose English<\/strong> or another supported language for a comfortable user experience.<\/p>\n\n\n\n

\ud83d\udc64 User Menu Overview<\/strong><\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

The User Menu<\/strong> is your personal control panel. From here, you can manage your profile, change your password, or securely log out of the system.<\/p>\n\n\n\n

\ud83d\udcdd Editing Your Profile<\/h3>\n\n\n\n

Personal info<\/strong><\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Inside Personal Info<\/strong>, you can update the following fields:<\/p>\n\n\n\n

    \n
  • User Name<\/strong> \u2013 This is fixed and cannot be changed (usually set by your system admin).<\/li>\n\n\n\n
  • First Name<\/strong> \u2013 Optional.<\/li>\n\n\n\n
  • Last Name<\/strong> \u2013 Optional.<\/li>\n\n\n\n
  • Mobile<\/strong> \u2013 Optional contact number.<\/li>\n\n\n\n
  • Email<\/strong>: Add your Email.<\/li>\n\n\n\n
  • Timezone<\/strong>: Select your timezone.<\/li>\n\n\n\n
  • Upload or change your Avatar<\/strong> image by clicking Choose File<\/strong>.<\/li>\n<\/ul>\n\n\n\n

    Authentication<\/strong><\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    Each user can enhance their account security directly from their profile:<\/p>\n\n\n\n

    \u2705 CAPTCHA<\/h5>\n\n\n\n
      \n
    • Prevents automated bots from attempting unauthorized access.<\/li>\n\n\n\n
    • Toggle the switch to activate CAPTCHA for login.<\/li>\n<\/ul>\n\n\n\n

      During login:<\/p>\n\n\n\n

      \"\"<\/figure>\n\n\n\n

      After entering your username and password, complete the CAPTCHA verification to confirm you are a valid user. Enter the characters exactly as shown in the image and click \u201cVerify Captcha<\/strong>\u201d.<\/p>\n\n\n\n

      \u2705 Two-Factor Authentication (2FA)<\/h5>\n\n\n\n
        \n
      • Adds an extra layer of protection by requiring a second verification step.<\/li>\n\n\n\n
      • Click Enable 2FA<\/strong> to start setup using an authenticator app.<\/li>\n<\/ul>\n\n\n\n
        \"\"<\/figure>\n\n\n\n

        During login:<\/p>\n\n\n\n

        \"\"<\/figure>\n\n\n\n

        After entering your username and password, complete the CAPTCHA verification. If CAPTCHA is enabled (by user or admin), users are prompted to enter a 6-digit verification code<\/strong> from their authentication app (e.g., Google Authenticator or Microsoft Authenticator).<\/p>\n\n\n\n

        Note:<\/strong> Admins may enforce 2FA or CAPTCHA for specific roles from the admin panel.<\/em><\/p>\n\n\n\n

        \ud83d\udd10 Changing Password<\/h3>\n\n\n\n
        \"\"<\/figure>\n\n\n\n

        To keep your account secure, follow the password policy when creating a new password:<\/p>\n\n\n\n

          \n
        • Enter your New Password<\/strong>, ensuring it meets the security requirements:\n
            \n
          • Minimum of 8 characters.<\/li>\n\n\n\n
          • At least one lowercase letter.<\/li>\n\n\n\n
          • At least one uppercase letter.<\/li>\n\n\n\n
          • At least one number.<\/li>\n\n\n\n
          • The new password and confirmation must match.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
          • Confirm the new password in the Confirm Password<\/strong> field.<\/li>\n\n\n\n
          • Submit the change.<\/li>\n<\/ul>\n\n\n\n

            \ud83d\udd10 Forget Password <\/strong><\/p>\n\n\n\n

            Forgetting a password can happen to anyone. To ensure minimal disruption, XonTel\u2019s Call Center platform provides a secure and straightforward password reset process.<\/p>\n\n\n\n

            Step 1: Navigate to the \u201cForget Password\u201d Page<\/strong><\/p>\n\n\n\n

            \"\"<\/figure>\n\n\n\n

            <\/h3>\n\n\n\n
              \n
            • On the login screen, click the “Forget Password?”<\/strong> link.<\/li>\n\n\n\n
            • You will be redirected to the Forget Password (Call Center)<\/strong> page.<\/li>\n<\/ul>\n\n\n\n
              \"\"<\/figure>\n\n\n\n
                \n
              • Enter your registered email address<\/strong> in the input field.<\/li>\n\n\n\n
              • Click the \u201cSubmit\u201d<\/strong> button.<\/li>\n<\/ul>\n\n\n\n

                Step 2: Check Your Email<\/strong><\/p>\n\n\n\n

                \"\"<\/figure>\n\n\n\n
                  \n
                • You will receive an email titled \u201cXonTel Center Password Reset\u201d<\/strong> from the system.<\/li>\n\n\n\n
                • The email includes:\n
                    \n
                  • A password reset link<\/strong> (Click Here<\/code>)<\/li>\n\n\n\n
                  • Your username (in case you forgot it)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n

                    Note:<\/strong> If the email doesn\u2019t appear in your inbox, check your spam\/junk folder.<\/em><\/p>\n\n\n\n

                    Step 3: Set a New Password<\/strong><\/h3>\n\n\n\n

                    Click the reset link<\/strong> from the email. You will be redirected to the Confirm Password<\/strong> page.<\/p>\n\n\n\n

                    \"\"<\/figure>\n\n\n\n
                      \n
                    • Enter a new secure password<\/strong> that meets all the following requirements:\n
                        \n
                      • Minimum of 8 characters<\/li>\n\n\n\n
                      • At least one lowercase letter (a\u2013z)<\/li>\n\n\n\n
                      • At least one uppercase letter (A\u2013Z)<\/li>\n\n\n\n
                      • At least one number (0\u20139)<\/li>\n<\/ul>\n<\/li>\n\n\n\n
                      • Re-enter the new password in the Confirm Password<\/strong> field.<\/li>\n\n\n\n
                      • Click Submit<\/strong>.<\/li>\n<\/ul>\n\n\n\n

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