{"id":5051,"date":"2025-06-27T15:25:34","date_gmt":"2025-06-27T15:25:34","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&p=5051"},"modified":"2025-09-05T15:39:19","modified_gmt":"2025-09-05T15:39:19","slug":"installation","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/call-center\/call-center-v-1-x-x\/overview\/installation\/","title":{"rendered":"Installation"},"content":{"rendered":"

There are several ways to install and deploy your system. Depending on your infrastructure, budget, and technical expertise, you can choose from one of the following installation methods.<\/p>\n\n\n\n

\n

Note:<\/strong>
The Call Center module must be installed with the PBX and cannot operate without it<\/strong>. Ensure that PBX services remain active.<\/p>\n<\/blockquote>\n\n\n\n

\n

\ud83d\udd27 Installation Methods Overview<\/h2>\n\n\n\n

We support four primary installation methods:<\/p>\n<\/div>\n\n\n\n

    \n
  1. Plug and Play Appliance<\/strong> \u2013 Ideal for quick setups without technical complexity.<\/li>\n\n\n\n
  2. Bare-Metal Server<\/strong> \u2013 Install the system by uploading an OVA file or running a script over Debian.<\/li>\n\n\n\n
  3. Private Cloud (Hyper-V, VMware, etc.)<\/strong> \u2013 Deploy via OVA or install manually with a script.<\/li>\n\n\n\n
  4. Public Cloud (AWS, Azure, etc.)<\/strong> \u2013 Use OVA or launch via marketplace images like AMI (for AWS).<\/li>\n<\/ol>\n\n\n\n

    1\ufe0f\u20e3 Plug and Play Appliance<\/h2>\n\n\n\n

    Description<\/strong><\/p>\n\n\n\n

    Pre-configured system appliances come with the OS and system installed. Just connect to power and network to begin.<\/p>\n\n\n\n

    Steps<\/strong><\/p>\n\n\n\n

      \n
    1. Unbox and place the appliance in a secure location.<\/li>\n\n\n\n
    2. Connect power and network cables.<\/li>\n\n\n\n
    3. Access web UI via IP shown on LCD or from the router’s DHCP.<\/li>\n<\/ol>\n\n\n\n

      2\ufe0f\u20e3 Bare-Metal Server Installation<\/h2>\n\n\n\n

      Description<\/strong><\/p>\n\n\n\n

      Install the system directly on physical hardware by importing an OVA or running a script over Debian. Best for high-performance or on-premise needs.<\/p>\n\n\n\n

      Option A: Deploy Using OVA\/ISO Image<\/h3>\n\n\n\n

      Steps<\/strong><\/p>\n\n\n\n

        \n
      1. Download the latest system OVA file.<\/li>\n\n\n\n
      2. Use tools like Rufus or Etcher to create a bootable USB (for ISO).<\/li>\n\n\n\n
      3. Boot your physical server from the USB.<\/li>\n\n\n\n
      4. Follow on-screen installation instructions.<\/li>\n<\/ol>\n\n\n\n

        Option B: Script-Based Installation on Debian<\/h3>\n\n\n\n

        Steps<\/strong><\/p>\n\n\n\n

          \n
        1. Install Debian Server.<\/li>\n\n\n\n
        2. Update the system:<\/li>\n<\/ol>\n\n\n\n
          sudo apt update <\/code><\/pre>\n\n\n\n
          <\/h3>\n\n\n\n
          3.Download and run the system installation script:<\/p>\n\n\n\n
          wget https:\/\/xontel.com\/install.sh && bash install.sh<\/code><\/pre>\n\n\n\n
          4. Access the system via the web UI and complete the setup.
          <\/p>\n\n\n\n
          3\ufe0f\u20e3 Private Cloud Deployment<\/h2>\n\n\n\n
          Description<\/strong><\/p>\n\n\n\n
          Run system in your private cloud using Hyper-V, VMware, or similar. Offers control, flexibility, and scalability within your internal infrastructure.<\/p>\n\n\n\n
          Supported Platforms<\/h3>\n\n\n\n
            \n
          • VMware vSphere \/ ESXi<\/li>\n\n\n\n
          • Microsoft Hyper-V<\/li>\n\n\n\n
          • Proxmox, Nutanix, and others<\/li>\n<\/ul>\n\n\n\n
            Option A: OVA Deployment<\/h3>\n\n\n\n
            Steps<\/strong><\/p>\n\n\n\n
              \n
            1. Download the system OVA file from the official source.<\/li>\n\n\n\n
            2. Import the OVA into your virtualization platform:\n
                \n
              • VMware vSphere\/ESXi<\/strong>: Use the vSphere Client to deploy the OVA.<\/li>\n\n\n\n
              • Microsoft Hyper-V<\/strong>: Convert the OVA to VHDX using tools like StarWind V2V or qemu-img, then create a new VM.<\/li>\n\n\n\n
              • Proxmox<\/strong>: Convert and import the OVA to a compatible format (e.g., qcow2 or raw).<\/li>\n<\/ul>\n<\/li>\n\n\n\n
              • Configure VM resources:\n
                  \n
                • CPUs, RAM, Storage<\/li>\n\n\n\n
                • Network<\/li>\n<\/ul>\n<\/li>\n\n\n\n
                • Start the VM and access the system web interface via the assigned IP address.<\/li>\n<\/ol>\n\n\n\n
                  Option B: Script-Based Installation on Debian VM<\/h3>\n\n\n\n
                  Steps<\/strong><\/p>\n\n\n\n
                    \n
                  1. Create a new virtual machine in your private cloud environment.<\/li>\n\n\n\n
                  2. Install Debian Server.<\/li>\n\n\n\n
                  3. Update the OS:<\/li>\n<\/ol>\n\n\n\n
                    sudo apt update<\/code><\/pre>\n\n\n\n
                    4.Download and run the system installation script:<\/p>\n\n\n\n
                    wget https:\/\/xontel.com\/install.sh && bash install.sh<\/code><\/pre>\n\n\n\n
                    5. Access the system web interface via the assigned IP address.<\/p>\n\n\n\n
                    6. Complete setup via the web interface after installation.<\/p>\n\n\n\n
                    4\ufe0f\u20e3 Public Cloud Deployment<\/strong><\/p>\n\n\n\n
                    Description<\/strong><\/p>\n\n\n\n
                    Deploy the system on platforms like AWS or Azure using an OVA or official AMI. Ideal for remote access, global scalability, and high availability.<\/p>\n\n\n\n
                    Supported Platforms<\/h3>\n\n\n\n
                      \n
                    • AWS<\/strong> \u2013 Use available AMI or upload OVA.<\/li>\n\n\n\n
                    • Azure<\/strong> \u2013 Upload VHD or OVA and deploy via custom image.<\/li>\n\n\n\n
                    • And other platforms<\/li>\n<\/ul>\n\n\n\n
                      \n
                      Note:<\/strong>
                      You can choose to install the system in one of two ways:<\/p>\n\n\n\n
                        \n
                      • Hosted by XonTel:<\/strong> Let XonTel manage the hosting and infrastructure for you.<\/li>\n\n\n\n
                      • Self-hosted:<\/strong> Deploy the system on your own cloud server for full control.<\/li>\n<\/ul>\n<\/blockquote>\n\n\n\n
                        Upload and Deploy OVA<\/h3>\n\n\n\n
                        Steps<\/strong><\/p>\n\n\n\n
                          \n
                        1. Convert OVA to a supported format (e.g., VHD for Azure).<\/li>\n\n\n\n
                        2. Upload via S3\/Blob or import as an image.<\/li>\n\n\n\n
                        3. Launch VM using the image.<\/li>\n\n\n\n
                        4. Choose instance type and configure storage.<\/li>\n\n\n\n
                        5. Configure network and security rules.<\/li>\n\n\n\n
                        6. Access the system Web Interface by public IP.<\/li>\n<\/ol>\n\n\n\n
                          \ud83d\udccc Summary Table<\/strong><\/p>\n\n\n\n
                          Method<\/th>Skill Level<\/th>Infrastructure<\/th>Setup Time<\/th>Scalability<\/th><\/tr><\/thead>
                          Plug & Play<\/td>\ud83d\udfe2 Easy<\/td>Hardware<\/td>\u26a1 Fast<\/td>\ud83d\udd34 Low<\/td><\/tr>
                          Bare-Metal<\/td>\ud83d\udfe1 Medium<\/td>Physical server<\/td>\u23f1\ufe0f Medium<\/td>\ud83d\udfe1 Medium<\/td><\/tr>
                          Private Cloud<\/td>\ud83d\udfe1 Medium<\/td>On-prem VM<\/td>\u23f1\ufe0f Medium<\/td>\ud83d\udfe2 High<\/td><\/tr>
                          Public Cloud<\/td>\ud83d\udd34 Advanced<\/td>Cloud provider<\/td>\u26a1 Fast<\/td>\ud83d\udfe2 High<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
                          \ud83d\udda5\ufe0f Call Center PBX Hardware Requirements (Based on Agent Count)<\/p>\n\n\n\n
                          Agent Count<\/th>Concurrent Calls (Est.)<\/th>CPU (vCores)<\/th>RAM<\/th>Storage<\/th><\/tr><\/thead>
                          10\u201325<\/td>10\u201320<\/td>2 cores<\/td>4 GB<\/td>40\u201380 GB SSD<\/td><\/tr>
                          25\u201350<\/td>20\u201340<\/td>4 cores<\/td>8 GB<\/td>80\u2013120 GB SSD<\/td><\/tr>
                          50\u2013100<\/td>40\u201380<\/td>6\u20138 cores<\/td>12\u201316 GB<\/td>120\u2013250 GB SSD\/RAID<\/td><\/tr>
                          100\u2013200<\/td>80\u2013150<\/td>8\u201312 cores<\/td>16\u201324 GB<\/td>250\u2013500 GB SSD RAID<\/td><\/tr>
                          200\u2013500<\/td>150\u2013300+<\/td>16+ cores<\/td>32+ GB<\/td>500 GB \u2013 1 TB SSD RAID<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
                          \ud83c\udf99\ufe0f If using call recording or voicemail<\/strong>:<\/p>\n\n\n\n
                            \n
                          • Add 50\u2013100 GB+<\/strong>, depending on call duration.<\/li>\n<\/ul>\n\n\n\n
                            \ud83d\udd04 If transcoding is required (e.g., G.729, G.722)<\/strong>:<\/h3>\n\n\n\n
                              \n
                            • Requires more CPU power (Asterisk uses floating-point operations).<\/li>\n<\/ul>\n\n\n\n
                              <\/p>","protected":false},"author":1,"featured_media":0,"parent":5759,"menu_order":1,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-5051","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-doc-demo-articles"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/5051","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":28,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/5051\/revisions"}],"predecessor-version":[{"id":7642,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/5051\/revisions\/7642"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/5759"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=5051"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=5051"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=5051"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}