{"id":5759,"date":"2025-07-05T11:06:51","date_gmt":"2025-07-05T11:06:51","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=5759"},"modified":"2026-10-03T12:16:13","modified_gmt":"2026-10-03T12:16:13","slug":"overview","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-1-x-x\/overview\/","title":{"rendered":"Overview"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>\u0643\u0648\u0644 \u0633\u0646\u062a\u0631 \u0632\u0648\u0646\u062a\u0644<\/strong> management interface provides a centralized workspace for configuring and managing contact center operations. It includes dedicated sections for <strong>Dashboard, Call Center Tools, CDRs, Queues, Live Status, Contacts, Tickets, Auto Dialer, and Reports<\/strong>, enabling teams to manage customer service activities through a structured management interface.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Dashboard<\/strong> provides real-time visibility into contact center operations, including <strong>active calls, agent availability, queue activity, waiting calls, and operational statistics<\/strong>. The <strong>Call Center Tools<\/strong> section provides additional functions for managing agents and monitoring their status and activities.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The management interface also provides communication and workflow tools for handling <strong>contacts, tickets, SMS, email, web chat, and agent communication<\/strong>, while the <strong>Auto Dialer<\/strong> supports automated outbound calling activities. Supervisors can use <strong>Live Status, analytics, and reports<\/strong> to monitor contact center activities and review agent and call performance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Together, these sections provide the tools required to manage customer interactions, coordinate agents, monitor contact center activities, and maintain organized customer service workflows within <strong>\u0643\u0648\u0644 \u0633\u0646\u062a\u0631 \u0632\u0648\u0646\u062a\u0644<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"author":1,"featured_media":0,"parent":3719,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-5759","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/5759","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":8,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/5759\/revisions"}],"predecessor-version":[{"id":10351,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/5759\/revisions\/10351"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/3719"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=5759"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=5759"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=5759"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}