{"id":7454,"date":"2025-08-29T21:15:01","date_gmt":"2025-08-29T21:15:01","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&p=7454"},"modified":"2026-02-28T12:50:09","modified_gmt":"2026-02-28T12:50:09","slug":"inbound-routes","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/telsip-cloud-pbx\/pbx-v-1-x-x\/pbx\/call-controls\/inbound-routes\/","title":{"rendered":"Inbound Routes"},"content":{"rendered":"

The Inbound Route section allows you to define how incoming calls are handled based on the dialed DID number. You can assign a name, specify the DID and caller ID patterns, link to a trunk, and set the final destination, such as an extension, queue, or IVR.<\/p>\n\n\n\n

This ensures that every incoming call is routed accurately and efficiently within your PBX system.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Add Inbound Route<\/strong><\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Name<\/strong>: Assign a descriptive name to the inbound route for easier identification.<\/p>\n\n\n\n

DID Number<\/strong>: Specify the expected DID number if your trunk delivers DID information.<\/p>\n\n\n\n

    \n
  • Note: Leaving this field blank will match calls with any or no DID information.<\/em><\/li>\n\n\n\n
  • You can also use pattern matching (e.g., 2[345]X) to match a range of numbers.<\/li>\n<\/ul>\n\n\n\n

    CID Name<\/strong>: Optionally, add a prefix to the caller\u2019s name. For example, adding “Sales:” will display a call from John Doe as “Sales: John Doe” on the receiving extension.<\/p>\n\n\n\n

    Destination<\/strong>: Choose the destination (e.g., extension, IVR, queue) where the call should be routed.<\/p>\n\n\n\n

    Alert Info<\/strong>: Optionally configure distinctive ring tones for SIP devices based on this route.<\/p>\n\n\n\n

    Record Calls<\/strong>: Enable this option to record incoming calls.<\/p>","protected":false},"author":1,"featured_media":0,"parent":7451,"menu_order":0,"template":"","manualdocumentationcategory":[45],"manual_doc_tag":[],"class_list":["post-7454","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-telsip"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/7454","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":2,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/7454\/revisions"}],"predecessor-version":[{"id":8762,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/7454\/revisions\/8762"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/7451"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=7454"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=7454"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=7454"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}