{"id":8126,"date":"2025-10-27T16:40:13","date_gmt":"2025-10-27T16:40:13","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=8126"},"modified":"2025-10-28T20:44:32","modified_gmt":"2025-10-28T20:44:32","slug":"call-center-management","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/telsip-cloud-call-center\/call-center-v-1-x-x\/call-center-management\/","title":{"rendered":"Call Center Management"},"content":{"rendered":"<p style=\"font-size:25px\"><strong>Agent Status<\/strong><\/p>\n\n\n\n<p>The Agent Status provides historical visibility into agent activity within a call center environment. It enables supervisors and administrators to track when agents are ready, in call, or offline, along with the exact time spent in each status.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"397\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/10\/image-16-1024x397.png\" alt=\"\" class=\"wp-image-8127\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/10\/image-16-1024x397.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/10\/image-16-300x116.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/10\/image-16-768x298.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/10\/image-16-1536x595.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/10\/image-16-18x7.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/10\/image-16.png 1884w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Filter options<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>User<\/strong>: Select specific agents to view their status history.<\/li>\n\n\n\n<li><strong>Status<\/strong>: Filter by availability state (e.g., Ready, Offline, in Call).<\/li>\n\n\n\n<li><strong>Start Time \/ End Time<\/strong>: Set a custom date-time range for report generation.<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\" style=\"font-size:20px\"><strong>Export Option<\/strong><\/h5>\n\n\n\n<p>A dedicated <strong>Export<\/strong> button allows the extraction of the agent status log for external analysis, reporting, or archival.<\/p>","protected":false},"author":1,"featured_media":0,"parent":8084,"menu_order":4,"template":"","manualdocumentationcategory":[45],"manual_doc_tag":[],"class_list":["post-8126","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-telsip"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8126","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":3,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8126\/revisions"}],"predecessor-version":[{"id":8170,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8126\/revisions\/8170"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8084"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=8126"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=8126"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=8126"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}