{"id":8138,"date":"2025-10-28T20:22:12","date_gmt":"2025-10-28T20:22:12","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=8138"},"modified":"2025-10-28T20:22:13","modified_gmt":"2025-10-28T20:22:13","slug":"missed-call-actions","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/telsip-cloud-call-center\/call-center-v-1-x-x\/call-center-management\/missed-call-actions\/missed-call-actions\/","title":{"rendered":"Missed Call Actions"},"content":{"rendered":"<p>The Add Missed Call Action form allows administrators to define automatic or manual follow-up messages triggered when a customer call goes unanswered. This helps improve responsiveness and maintain a professional communication flow.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full image-border\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1009\" height=\"439\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-199.png\" alt=\"\" class=\"wp-image-5902\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-199.png 1009w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-199-300x131.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-199-768x334.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-199-18x8.png 18w\" sizes=\"(max-width: 1009px) 100vw, 1009px\" \/><\/figure>\n\n\n\n<p style=\"font-size:20px\"><strong>Add Missed Call Action<br><\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full image-border\"><img decoding=\"async\" width=\"1012\" height=\"497\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-200.png\" alt=\"\" class=\"wp-image-5903\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-200.png 1012w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-200-300x147.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-200-768x377.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-200-18x9.png 18w\" sizes=\"(max-width: 1012px) 100vw, 1012px\" \/><\/figure>\n\n\n\n<p style=\"font-size:20px\"><strong>Name<\/strong>: Select the type of action to be performed:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Call<\/strong> \u2013 Triggers an outbound call attempt<\/li>\n\n\n\n<li><strong>SMS<\/strong> \u2013 Sends a follow-up text message<\/li>\n\n\n\n<li><strong>Email<\/strong> \u2013 Delivers a message to the customer\u2019s email<\/li>\n\n\n\n<li><strong>WhatsApp<\/strong> \u2013 Sends a message via WhatsApp<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Automatic Action<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Enabled<\/strong>: The action is triggered automatically after a missed call.<\/li>\n\n\n\n<li><strong>Disabled<\/strong>: The action is stored but requires manual activation.<\/li>\n<\/ul>\n\n\n\n<p><strong>Active Action<\/strong>: Toggle to enable or disable the action.<\/p>\n\n\n\n<p><strong>Message<\/strong>: Write the message that will be delivered when the action is triggered.<\/p>\n\n\n\n<p><\/p>","protected":false},"author":1,"featured_media":0,"parent":8131,"menu_order":3,"template":"","manualdocumentationcategory":[45],"manual_doc_tag":[],"class_list":["post-8138","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-telsip"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8138","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8138\/revisions"}],"predecessor-version":[{"id":8139,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8138\/revisions\/8139"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8131"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=8138"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=8138"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=8138"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}