{"id":8152,"date":"2025-10-28T20:34:18","date_gmt":"2025-10-28T20:34:18","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=8152"},"modified":"2025-10-29T20:56:38","modified_gmt":"2025-10-29T20:56:38","slug":"cdr-survey-questions","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/telsip-cloud-call-center\/call-center-v-1-x-x\/call-center-management\/cdr-survey-questions\/","title":{"rendered":"CDR Survey Questions"},"content":{"rendered":"<p>The CDR Survey Question module allows call center administrators or supervisors to create and manage post-call survey questions that are linked to Call Detail Records (CDRs). These questions help in capturing customer feedback and evaluating agent performance and customer satisfaction.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"313\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/10\/image-22-1024x313.png\" alt=\"\" class=\"wp-image-8153\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/10\/image-22-1024x313.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/10\/image-22-300x92.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/10\/image-22-768x235.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/10\/image-22-1536x469.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/10\/image-22-18x5.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/10\/image-22.png 1876w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Add CDR Survey Question<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full image-border\"><img decoding=\"async\" width=\"1012\" height=\"441\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-182.png\" alt=\"\" class=\"wp-image-4395\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-182.png 1012w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-182-300x131.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-182-768x335.png 768w\" sizes=\"(max-width: 1012px) 100vw, 1012px\" \/><\/figure>\n\n\n\n<p><strong>Question<\/strong>: The text of the survey question (e.g., How satisfied were you with the support you received?).<\/p>\n\n\n\n<p><strong>Rate<\/strong>: A numeric value representing the score.<\/p>\n\n\n\n<p class=\"has-vivid-red-color has-text-color has-link-color wp-elements-c9365267f914bd71ea50e5e539e3962b\"><\/p>","protected":false},"author":1,"featured_media":0,"parent":8126,"menu_order":7,"template":"","manualdocumentationcategory":[45],"manual_doc_tag":[],"class_list":["post-8152","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-telsip"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8152","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":2,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8152\/revisions"}],"predecessor-version":[{"id":8194,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8152\/revisions\/8194"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8126"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=8152"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=8152"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=8152"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}