{"id":8155,"date":"2025-10-28T20:36:23","date_gmt":"2025-10-28T20:36:23","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=8155"},"modified":"2025-10-28T20:36:23","modified_gmt":"2025-10-28T20:36:23","slug":"queues","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/telsip-cloud-call-center\/call-center-v-1-x-x\/call-center-management\/queues\/","title":{"rendered":"Queues"},"content":{"rendered":"<p>This module connects the PBX with the call center. This allows administrators to define how inbound calls are categorized, routed, and labeled for reporting and management purposes.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"343\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/10\/image-23-1024x343.png\" alt=\"\" class=\"wp-image-8156\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/10\/image-23-1024x343.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/10\/image-23-300x100.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/10\/image-23-768x257.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/10\/image-23-1536x514.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/10\/image-23-18x6.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/10\/image-23.png 1871w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p style=\"font-size:20px\"><strong>Add Queue<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full image-border\"><img decoding=\"async\" width=\"1006\" height=\"451\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-20.png\" alt=\"\" class=\"wp-image-2785\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-20.png 1006w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-20-300x134.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-20-768x344.png 768w\" sizes=\"(max-width: 1006px) 100vw, 1006px\" \/><\/figure>\n\n\n\n<p><strong>Queue Name<\/strong>: A descriptive name for the queue (e.g., <em>\u0627\u0644\u062f\u0639\u0645<\/em>, <em>Billing<\/em>, <em>Tech Help<\/em>). This helps identify the queue in dashboards and reports.<\/p>\n\n\n\n<p><strong>Queue Number<\/strong>: The queue number created in the PBX is used to route calls to that queue (e.g., <em>5050<\/em>, <em>5060<\/em>).<\/p>\n\n\n\n<p><strong>Description<\/strong>: Additional context or internal notes about the queue (e.g., <em>this queue is for VIP customer support only<\/em>).<\/p>\n\n\n\n<p><\/p>","protected":false},"author":1,"featured_media":0,"parent":8126,"menu_order":8,"template":"","manualdocumentationcategory":[45],"manual_doc_tag":[],"class_list":["post-8155","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-telsip"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8155","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8155\/revisions"}],"predecessor-version":[{"id":8157,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8155\/revisions\/8157"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8126"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=8155"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=8155"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=8155"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}