{"id":8190,"date":"2025-10-29T20:55:04","date_gmt":"2025-10-29T20:55:04","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=8190"},"modified":"2025-11-07T23:18:37","modified_gmt":"2025-11-07T23:18:37","slug":"customer-journey","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/telsip-cloud-call-center\/call-center-v-1-x-x\/contacts-management\/customer-journey\/","title":{"rendered":"Customer Journey"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>Customer Journey<\/strong> interface provides a real-time snapshot of how customers interact with your business across all channels. The <strong>Interaction Summary<\/strong> panel shows total engagement volumes\u2014whether through WhatsApp, SMS, email, web chat, or calls\u2014offering a clear view of where your customers are most active.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"323\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/10\/image-38-1024x323.png\" alt=\"\" class=\"wp-image-8424\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/10\/image-38-1024x323.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/10\/image-38-300x95.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/10\/image-38-768x242.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/10\/image-38-1536x484.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/10\/image-38-18x6.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/10\/image-38.png 1876w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">the <strong>Last Actions<\/strong> section logs the most recent activities, including outgoing and incoming messages, tickets, and call-related events. Each entry displays the channel, timestamp, and message title, allowing your team to quickly trace communication history, identify context, and deliver a more personalized support experience.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img decoding=\"async\" width=\"1024\" height=\"881\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-136-1024x881.png\" alt=\"\" class=\"wp-image-3617\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-136-1024x881.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-136-300x258.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-136-768x661.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-136.png 1067w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"has-vivid-red-color has-text-color has-link-color wp-elements-c9365267f914bd71ea50e5e539e3962b wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"author":1,"featured_media":0,"parent":8171,"menu_order":0,"template":"","manualdocumentationcategory":[45],"manual_doc_tag":[],"class_list":["post-8190","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-telsip"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8190","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":3,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8190\/revisions"}],"predecessor-version":[{"id":8425,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8190\/revisions\/8425"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8171"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=8190"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=8190"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=8190"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}