{"id":8235,"date":"2025-11-01T20:18:34","date_gmt":"2025-11-01T20:18:34","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=8235"},"modified":"2025-11-01T20:18:59","modified_gmt":"2025-11-01T20:18:59","slug":"sub-categories-2","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/telsip-cloud-call-center\/call-center-v-1-x-x\/applications\/ticket-managements\/categories\/sub-categories-2\/","title":{"rendered":"Sub Categories"},"content":{"rendered":"<p>The Sub Category allows users to define sub-level ticket classifications within an existing category. These help further organize ticket topics and improve routing accuracy.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"299\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/11\/image-2-1024x299.png\" alt=\"\" class=\"wp-image-8236\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/11\/image-2-1024x299.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/11\/image-2-300x88.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/11\/image-2-768x224.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/11\/image-2-1536x449.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/11\/image-2-18x5.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/11\/image-2.png 1890w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p style=\"font-size:25px\"><strong>Add Sub Category<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full image-border\"><img decoding=\"async\" width=\"1018\" height=\"452\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-63.png\" alt=\"\" class=\"wp-image-2870\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-63.png 1018w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-63-300x133.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-63-768x341.png 768w\" sizes=\"(max-width: 1018px) 100vw, 1018px\" \/><\/figure>\n\n\n\n<p><strong>Title<\/strong>: Required. Name of the sub category.<\/p>\n\n\n\n<p><strong>Category<\/strong>: Required. Dropdown menu listing existing parent categories under which this sub category will fall.<\/p>\n\n\n\n<p><\/p>","protected":false},"author":1,"featured_media":0,"parent":8232,"menu_order":0,"template":"","manualdocumentationcategory":[45],"manual_doc_tag":[],"class_list":["post-8235","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-telsip"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8235","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8235\/revisions"}],"predecessor-version":[{"id":8237,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8235\/revisions\/8237"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8232"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=8235"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=8235"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=8235"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}