{"id":8266,"date":"2025-11-01T20:39:59","date_gmt":"2025-11-01T20:39:59","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=8266"},"modified":"2025-11-01T20:40:00","modified_gmt":"2025-11-01T20:40:00","slug":"ticket-logs","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/telsip-cloud-call-center\/call-center-v-1-x-x\/applications\/ticket-managements\/ticket-logs\/","title":{"rendered":"Ticket Logs"},"content":{"rendered":"<p>The Ticket Logs module provides a detailed audit trail of every change made to the description field of tickets. It tracks who made the change, the previous value, and the new value.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"365\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/11\/image-12-1024x365.png\" alt=\"\" class=\"wp-image-8267\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/11\/image-12-1024x365.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/11\/image-12-300x107.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/11\/image-12-768x274.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/11\/image-12-1536x548.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/11\/image-12-18x6.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/11\/image-12.png 1879w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>","protected":false},"author":1,"featured_media":0,"parent":8223,"menu_order":0,"template":"","manualdocumentationcategory":[45],"manual_doc_tag":[],"class_list":["post-8266","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-telsip"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8266","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8266\/revisions"}],"predecessor-version":[{"id":8268,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8266\/revisions\/8268"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8223"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=8266"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=8266"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=8266"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}