{"id":8323,"date":"2025-11-07T21:56:45","date_gmt":"2025-11-07T21:56:45","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=8323"},"modified":"2025-11-07T21:56:46","modified_gmt":"2025-11-07T21:56:46","slug":"offline-messages","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/telsip-cloud-call-center\/call-center-v-1-x-x\/applications\/web-chat\/offline-messages\/","title":{"rendered":"Offline Messages"},"content":{"rendered":"<p>The Offline Messages page displays chat inquiries submitted by visitors when no agents were online. This feature ensures no message goes unseen, even outside business hours.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"309\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/11\/image-28-1024x309.png\" alt=\"\" class=\"wp-image-8324\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/11\/image-28-1024x309.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/11\/image-28-300x91.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/11\/image-28-768x232.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/11\/image-28-1536x464.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/11\/image-28-18x5.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/11\/image-28.png 1876w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>","protected":false},"author":1,"featured_media":0,"parent":8318,"menu_order":0,"template":"","manualdocumentationcategory":[45],"manual_doc_tag":[],"class_list":["post-8323","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-telsip"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8323","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8323\/revisions"}],"predecessor-version":[{"id":8325,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8323\/revisions\/8325"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8318"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=8323"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=8323"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=8323"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}