{"id":8355,"date":"2025-11-07T22:22:17","date_gmt":"2025-11-07T22:22:17","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=8355"},"modified":"2025-11-07T22:22:18","modified_gmt":"2025-11-07T22:22:18","slug":"block","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/telsip-cloud-call-center\/call-center-v-1-x-x\/block\/","title":{"rendered":"Block"},"content":{"rendered":"<p style=\"font-size:25px\"><strong>Block List<\/strong><\/p>\n\n\n\n<p>The Block List module allows you to manage clients who have been restricted from communicating with your support or messaging system across various channels.<\/p>\n\n\n\n<p>This is especially useful for handling spam, abusive behavior, or users who have opted out of contact.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"429\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/11\/image-34-1024x429.png\" alt=\"\" class=\"wp-image-8356\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/11\/image-34-1024x429.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/11\/image-34-300x126.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/11\/image-34-768x322.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/11\/image-34-1536x643.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/11\/image-34-18x8.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/11\/image-34.png 1882w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>you can manage blocks for multiple communication channels by switching between these tabs:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>WhatsApp<\/strong><\/li>\n\n\n\n<li><strong>Web Chat<\/strong><\/li>\n\n\n\n<li><strong>Twitter<\/strong><\/li>\n\n\n\n<li><strong>Messenger<\/strong><\/li>\n\n\n\n<li><strong>Instagram<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Each tab maintains its own block list, so blocks are channel-specific.<br><\/p>","protected":false},"author":1,"featured_media":0,"parent":8084,"menu_order":22,"template":"","manualdocumentationcategory":[45],"manual_doc_tag":[],"class_list":["post-8355","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-telsip"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8355","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8355\/revisions"}],"predecessor-version":[{"id":8357,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8355\/revisions\/8357"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8084"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=8355"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=8355"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=8355"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}