{"id":8837,"date":"2026-03-23T13:40:30","date_gmt":"2026-03-23T13:40:30","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=8837"},"modified":"2026-03-23T16:38:37","modified_gmt":"2026-03-23T16:38:37","slug":"queues-evaluation-level","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/telsip-cloud-call-center\/call-center-v-1-x-x\/applications\/queue-evaluation\/queues-evaluation-level\/","title":{"rendered":"Queues Evaluation Level"},"content":{"rendered":"<p>The <strong>Queue Evaluation Level<\/strong> page is used to create evaluation levels that will later be available for queue call assessment.<\/p>\n\n\n\n<p>Each evaluation level consists of a numeric value and a label.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"394\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/03\/image-1024x394.png\" alt=\"\" class=\"wp-image-8839\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/03\/image-1024x394.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/03\/image-300x115.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/03\/image-768x296.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/03\/image-1536x591.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/03\/image-18x7.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/03\/image.png 1871w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Add Queue Evaluation Level<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img decoding=\"async\" width=\"1024\" height=\"354\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/03\/image-1-1024x354.png\" alt=\"\" class=\"wp-image-8841\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/03\/image-1-1024x354.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/03\/image-1-300x104.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/03\/image-1-768x265.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/03\/image-1-18x6.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/03\/image-1.png 1488w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Value<\/strong>: A required numeric identifier for the evaluation level.<br>Example: <code>1<\/code><\/p>\n\n\n\n<p><strong>Label<\/strong>: A required descriptive name for the evaluation level.<br>Example: <code>good<\/code><\/p>\n\n\n\n<p><\/p>","protected":false},"author":1,"featured_media":0,"parent":8835,"menu_order":0,"template":"","manualdocumentationcategory":[45],"manual_doc_tag":[],"class_list":["post-8837","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-telsip"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8837","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":3,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8837\/revisions"}],"predecessor-version":[{"id":8869,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8837\/revisions\/8869"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8835"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=8837"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=8837"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=8837"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}