{"id":8862,"date":"2026-03-23T16:32:49","date_gmt":"2026-03-23T16:32:49","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=8862"},"modified":"2026-03-23T16:37:02","modified_gmt":"2026-03-23T16:37:02","slug":"queues-evaluation","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/call-center\/call-center-v-1-x-x\/applications\/queue-evaluation\/queues-evaluation\/","title":{"rendered":"Queues Evaluation"},"content":{"rendered":"<p>The <strong>Queues Evaluation<\/strong> page displays saved queue call evaluations and provides filtering options to find specific records.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"386\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/03\/image-3-1024x386.png\" alt=\"\" class=\"wp-image-8867\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/03\/image-3-1024x386.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/03\/image-3-300x113.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/03\/image-3-768x289.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/03\/image-3-1536x579.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/03\/image-3-18x7.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/03\/image-3.png 1877w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Filter<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Agent<\/strong>: Filter evaluations by a specific agent.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Evaluation<\/strong>: Select evaluation type(e.g., S<em>atisfied<\/em>, <em>Partially <\/em>S<em>atisfied <\/em>, Not S<em>atisfied<\/em>). .<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>From date \/ To date<\/strong>: Define a date range for the evaluation records.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Caller ID<\/strong>: Filter by the caller\u2019s phone number or identifier.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-vivid-red-color has-text-color has-link-color wp-elements-c9365267f914bd71ea50e5e539e3962b\"><\/p>\n\n\n\n<p><\/p>","protected":false},"author":1,"featured_media":0,"parent":8856,"menu_order":10,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-8862","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-doc-demo-articles"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8862","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":2,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8862\/revisions"}],"predecessor-version":[{"id":8868,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8862\/revisions\/8868"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8856"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=8862"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=8862"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=8862"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}