{"id":8994,"date":"2026-07-03T16:33:57","date_gmt":"2026-07-03T16:33:57","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=8994"},"modified":"2026-07-30T13:11:52","modified_gmt":"2026-07-30T13:11:52","slug":"ring-group","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/pbx\/pbx-v-3-x-x\/features\/pbx-features\/call-features\/ring-group\/","title":{"rendered":"Ring Group"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>Ring Group<\/strong> section is used to manage groups of extensions that receive incoming calls together or in a defined sequence. Ring groups help distribute calls across team members and improve the chance of calls being answered promptly.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"442\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/07\/image-40-1024x442.png\" alt=\"\" class=\"wp-image-9353\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/07\/image-40-1024x442.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/07\/image-40-300x130.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/07\/image-40-768x332.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/07\/image-40-1536x664.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/07\/image-40-18x8.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/07\/image-40.png 1553w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Add Ring Group<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The Add Ring Group section is used to configure a new ring group and assign member extensions.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"930\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/07\/image-41-1024x930.png\" alt=\"\" class=\"wp-image-9355\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/07\/image-41-1024x930.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/07\/image-41-300x272.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/07\/image-41-768x698.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/07\/image-41-13x12.png 13w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/07\/image-41.png 1536w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Number<\/strong>: Defines the ring group number used to route calls to the group.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Title<\/strong>: Defines the name used to identify the ring group.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Announcement<\/strong>: Selects an audio prompt to be played before the call is delivered to the group.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Music On Hold<\/strong>: Selects the music played to callers while they are waiting.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ring Strategy<\/strong>: Defines how calls are distributed to the selected extensions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Agent Timeout (s)<\/strong>: Defines how long each agent or extension rings before the call moves according to the configured strategy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Skip Busy Agent<\/strong>: Prevents calls from being sent to extensions that are already busy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Extensions<\/strong>: Defines the member extensions included in the ring group.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Failover Destination<\/strong>: Defines where the call is routed if the ring group is not answered or cannot complete the call.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"author":1,"featured_media":0,"parent":8974,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-8994","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8994","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":4,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8994\/revisions"}],"predecessor-version":[{"id":9357,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8994\/revisions\/9357"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8974"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=8994"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=8994"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=8994"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}