{"id":9013,"date":"2026-07-03T17:31:30","date_gmt":"2026-07-03T17:31:30","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=9013"},"modified":"2026-07-03T17:31:31","modified_gmt":"2026-07-03T17:31:31","slug":"inbound-routes","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/pbx\/pbx-v-2-x-x\/call-controls\/inbound-routes\/","title":{"rendered":"Inbound Routes"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>Inbound Routes<\/strong> section is used to manage incoming call routing rules. Inbound routes define how calls received by the PBX are matched and where they should be delivered.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Add Inbound Route<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The Add Inbound Route section is used to create a new routing rule for incoming calls.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"481\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/07\/image-8-1024x481.png\" alt=\"\" class=\"wp-image-9015\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/07\/image-8-1024x481.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/07\/image-8-300x141.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/07\/image-8-768x361.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/07\/image-8-1536x721.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/07\/image-8-18x8.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/07\/image-8.png 1587w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Name<\/strong>: Defines the name used to identify the inbound route.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>DID Number<\/strong>: Defines the DID number or pattern used to match incoming calls.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>CID Name<\/strong>: Defines the caller ID name condition used for matching when required.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>CID Number<\/strong>: Defines the caller ID number condition used for matching when required.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Destination<\/strong>: Defines where matching calls are routed, such as an extension, queue, IVR, ring group, or another supported destination.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Alert Info<\/strong>: Sends additional alert information to supported endpoints for custom ringing or device behavior.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Record Calls<\/strong>: Enables or disables call recording for calls handled by this inbound route.<\/p>","protected":false},"author":1,"featured_media":0,"parent":9011,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-9013","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9013","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9013\/revisions"}],"predecessor-version":[{"id":9016,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9013\/revisions\/9016"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9011"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=9013"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=9013"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=9013"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}