{"id":9084,"date":"2026-07-05T11:29:39","date_gmt":"2026-07-05T11:29:39","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=9084"},"modified":"2026-07-05T11:41:04","modified_gmt":"2026-07-05T11:41:04","slug":"music-on-hold","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/pbx\/pbx-v-2-x-x\/voice-audio\/music-on-hold\/","title":{"rendered":"Music On Hold"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>Music On Hold<\/strong> section is used to manage audio files that are played to callers while they are waiting for an available agent to answer their call.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Add Music On Hold<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The Add Music On Hold section is used to upload new music on hold files to the PBX system.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"349\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/07\/image-22-1024x349.png\" alt=\"\" class=\"wp-image-9085\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/07\/image-22-1024x349.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/07\/image-22-300x102.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/07\/image-22-768x261.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/07\/image-22-1536x523.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/07\/image-22-18x6.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/07\/image-22.png 1548w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>File Name<\/strong>: Defines the name used to identify the music on hold record within the system.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Upload File<\/strong>: Allows administrators to select and upload one or more supported audio files.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Random Play<\/strong>: Enables random playback when multiple audio files are assigned to the same record.<\/p>","protected":false},"author":1,"featured_media":0,"parent":9076,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-9084","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9084","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":4,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9084\/revisions"}],"predecessor-version":[{"id":9095,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9084\/revisions\/9095"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9076"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=9084"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=9084"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=9084"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}