Added Sound Prompt<\/strong> support in IVR configuration.<\/p>\n\n\n\n This enhancement allows administrators to define audio prompts for IVR behavior, improving caller guidance and interaction during IVR navigation.<\/p>\n\n\n\n Added Contact Tags<\/strong> in the Call Center module.<\/p>\n\n\n\n Contact tags help teams classify, organize, and filter contacts more effectively based on business needs, customer type, campaign, or support category.<\/p>\n\n\n\n Improved Music on Hold<\/strong> handling by supporting playlist behavior.<\/p>\n\n\n\n Administrators can manage multiple Music on Hold files as a playlist, improving audio management for callers waiting on hold.<\/p>\n\n\n\n Added a Random<\/strong> option for Music on Hold.<\/p>\n\n\n\n When enabled, Music on Hold files can be played in random order, providing a less repetitive waiting experience when multiple audio files are available.<\/p>\n\n\n\n Added the Agent Ringing<\/strong> option for queues.<\/p>\n\n\n\n This option gives administrators more control over what callers hear while the system attempts to connect the call to an available agent.<\/p>\n\n\n\n Added Voicemail<\/strong> as an available destination across destination selections.<\/p>\n\n\n\n This allows administrators to route calls directly to voicemail from supported call flow configurations.<\/p>\n\n\n\n Added Arabic Asterisk sound support.<\/p>\n\n\n\n Administrators can switch system audio prompts between Arabic<\/strong> and English<\/strong>, allowing the PBX to provide a better caller experience for Arabic-speaking users.<\/p>\n\n\n\n Added Pattern<\/strong> support in the Global Blacklist.<\/p>\n\n\n\n This allows administrators to define blacklist rules using number patterns, providing more flexible control over blocked inbound or outbound calls.<\/p>\n\n\n\n Added advanced PBX setting options to provide more control over call display behavior and transfer-related restrictions.<\/p>\n\n\n\n These settings help administrators fine-tune PBX behavior according to operational and security requirements.<\/p>\n\n\n\n Added React<\/strong> and Reply<\/strong> options in the Call Center agent chat application.<\/p>\n\n\n\n These improvements make internal chat communication more interactive and organized by allowing agents to respond directly to messages and add reactions.<\/p>\n\n\n\n Fixed several system issues to improve reliability, usability, and overall system stability.<\/p>","protected":false},"author":1,"featured_media":0,"parent":9658,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-9665","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9665","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":2,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9665\/revisions"}],"predecessor-version":[{"id":9695,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9665\/revisions\/9695"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9658"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=9665"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=9665"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=9665"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Call Center Contact Tags<\/h3>\n\n\n\n
Music on Hold Enhancements<\/h3>\n\n\n\n
Random Music on Hold Playback<\/h3>\n\n\n\n
Queue Enhancements<\/h3>\n\n\n\n
Destination Enhancements<\/h3>\n\n\n\n
Arabic Asterisk Sound Package<\/h3>\n\n\n\n
Global Blacklist Enhancements<\/h3>\n\n\n\n
Advanced PBX Settings<\/h3>\n\n\n\n
Call Center Agent Chat Enhancements<\/h3>\n\n\n\n
Stability Improvements<\/h3>\n\n\n\n