{"id":9754,"date":"2026-08-27T10:56:06","date_gmt":"2026-08-27T10:56:06","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=9754"},"modified":"2026-08-27T19:26:39","modified_gmt":"2026-08-27T19:26:39","slug":"call-center-tools","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-2-x-x\/call-center-tools\/","title":{"rendered":"Call Center Tools"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>Call Center Tools<\/strong> section provides administrators with a collection of operational and management features used to support daily Call Center activities.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It allows administrators to monitor agent status activity, manage missed-call workflows, organize calls using tags, configure custom dashboard widgets, define agent break types, and integrate Call Center data with external systems.<\/p>","protected":false},"author":1,"featured_media":0,"parent":8890,"menu_order":3,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-9754","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9754","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":2,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9754\/revisions"}],"predecessor-version":[{"id":9800,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9754\/revisions\/9800"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8890"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=9754"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=9754"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=9754"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}