{"id":9756,"date":"2026-08-27T10:58:53","date_gmt":"2026-08-27T10:58:53","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=9756"},"modified":"2026-08-27T19:08:25","modified_gmt":"2026-08-27T19:08:25","slug":"agent-status-logs","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-2-x-x\/call-center-tools\/agent-status-logs\/","title":{"rendered":"Agent Status Logs"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>Agent Status Logs<\/strong> section provides a detailed history of agent availability and status changes within the Call Center. It allows supervisors and administrators to monitor when agents become available, go offline, in call, enter a break or custom status, and how long they remain in each state.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"598\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-1024x598.png\" alt=\"\" class=\"wp-image-9758\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-1024x598.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-300x175.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-768x449.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-1536x898.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-18x12.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image.png 1547w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Exporting Agent Status Logs<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Use the <strong>Export<\/strong> option to download the displayed Agent Status Logs for reporting or further analysis.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"author":1,"featured_media":0,"parent":9754,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-9756","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9756","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":4,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9756\/revisions"}],"predecessor-version":[{"id":9798,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9756\/revisions\/9798"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9754"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=9756"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=9756"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=9756"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}