{"id":9762,"date":"2026-08-27T11:27:02","date_gmt":"2026-08-27T11:27:02","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=9762"},"modified":"2026-08-27T18:32:02","modified_gmt":"2026-08-27T18:32:02","slug":"call-tags","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-3-x-x\/call-center-tools\/call-tags\/","title":{"rendered":"Call Tags"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>Call Tags<\/strong> page allows administrators, agents and supervisors to create and manage tags used to categorize calls. Tags provide a simple way to classify Call Detail Record (<strong>CDR<\/strong>) entries, making it easier to organize, identify, and filter calls based on their purpose or category.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"550\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-1-1024x550.png\" alt=\"\" class=\"wp-image-9763\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-1-1024x550.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-1-300x161.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-1-768x412.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-1-1536x825.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-1-18x10.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-1.png 1551w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Creating a Call Tag<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To create a new call tag:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Enter a name in the <strong>Tag Name<\/strong> field.<\/li>\n\n\n\n<li>Select a color from the available <strong>Tag Color<\/strong> options.<\/li>\n\n\n\n<li>Click <strong>Save<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">The new tag will be added to the list of available call tags and can then be used when categorizing calls.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Number of Calls<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Number of Calls<\/strong> column displays how many calls are currently associated with each tag.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This helps supervisors quickly understand how frequently each category is being used.<\/p>","protected":false},"author":1,"featured_media":0,"parent":9754,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-9762","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9762","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":4,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9762\/revisions"}],"predecessor-version":[{"id":9787,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9762\/revisions\/9787"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9754"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=9762"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=9762"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=9762"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}