{"id":9782,"date":"2026-08-27T18:27:35","date_gmt":"2026-08-27T18:27:35","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=9782"},"modified":"2026-08-27T19:19:25","modified_gmt":"2026-08-27T19:19:25","slug":"custom-widgets","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-2-x-x\/call-center-tools\/custom-widgets\/","title":{"rendered":"Custom Widgets"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>Custom Widgets<\/strong> section allows administrators or supervisors to create and manage custom dashboard widgets based on SQL queries.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Custom widgets can be used to display specific call center metrics directly on the dashboard, such as missed calls, queue activity, completed calls, or other values retrieved from the system database.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"346\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-6-1024x346.png\" alt=\"\" class=\"wp-image-9783\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-6-1024x346.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-6-300x101.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-6-768x260.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-6-1536x520.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-6-18x6.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-6.png 1561w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Add Custom Widget<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Add Custom Widget <\/strong>section is used to create a new custom widget for call center dashboard.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"563\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-7-1024x563.png\" alt=\"\" class=\"wp-image-9784\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-7-1024x563.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-7-300x165.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-7-768x422.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-7-1536x845.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-7-18x10.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-7.png 1547w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Widget Name<\/strong>: Displays the configured widget name.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Widget Query<\/strong>: Displays the query used to retrieve the widget data.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Widget Description<\/strong>: Displays the configured description.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Active<\/strong>: Indicates whether the widget is currently enabled.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"author":1,"featured_media":0,"parent":9754,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-9782","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9782","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":2,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9782\/revisions"}],"predecessor-version":[{"id":9799,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9782\/revisions\/9799"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9754"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=9782"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=9782"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=9782"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}