{"id":9788,"date":"2026-08-27T18:43:58","date_gmt":"2026-08-27T18:43:58","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=9788"},"modified":"2026-08-27T18:44:19","modified_gmt":"2026-08-27T18:44:19","slug":"type-of-break","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-2-x-x\/call-center-tools\/type-of-break\/","title":{"rendered":"Type Of Break"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>Type Of Break<\/strong> section is used to create and manage the break types available to call center agents. These break types allow agents to indicate why they are temporarily unavailable and can be configured with a maximum duration and automatic logout behavior.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"513\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-8-1024x513.png\" alt=\"\" class=\"wp-image-9789\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-8-1024x513.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-8-300x150.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-8-768x385.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-8-1536x769.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-8-18x9.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-8.png 1553w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Add Type Of Break<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Add Type Of Break<\/strong> section is used to create a new break type for call center agents.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"398\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-9-1024x398.png\" alt=\"\" class=\"wp-image-9790\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-9-1024x398.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-9-300x117.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-9-768x298.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-9-1536x597.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-9-18x7.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-9.png 1557w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Break Name<\/strong>: Defines the name displayed to agents for the break type.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Maximum Time<\/strong>: Defines the maximum duration allowed for the break.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Icon<\/strong>: Specifies the icon used to represent the break type in the management interface.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Auto Logout<\/strong>: Enables or disables automatic agent logout when the configured maximum break duration is reached.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"author":1,"featured_media":0,"parent":9754,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-9788","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9788","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":2,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9788\/revisions"}],"predecessor-version":[{"id":9792,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9788\/revisions\/9792"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9754"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=9788"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=9788"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=9788"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}