{"id":9793,"date":"2026-08-27T18:59:22","date_gmt":"2026-08-27T18:59:22","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=9793"},"modified":"2026-08-27T18:59:37","modified_gmt":"2026-08-27T18:59:37","slug":"external-lookup","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-2-x-x\/call-center-tools\/external-lookup\/","title":{"rendered":"External Lookup"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>External Lookup<\/strong> section is used to send call information from the Call Center system to an external system through a configured URL. It allows administrators to pass call-related data, such as the caller number, to another system for lookup or processing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This section helps administrators integrate the Call Center system with external applications such as CRM systems, customer databases, or other business platforms.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"338\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-11-1024x338.png\" alt=\"\" class=\"wp-image-9795\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-11-1024x338.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-11-300x99.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-11-768x254.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-11-1536x508.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-11-18x6.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-11.png 1558w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Add Lookup<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Add Lookup<\/strong> section is used to create a new external lookup configuration.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"461\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-10-1024x461.png\" alt=\"\" class=\"wp-image-9794\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-10-1024x461.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-10-300x135.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-10-768x345.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-10-1536x691.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-10-18x8.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-10.png 1552w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>External URL Link<\/strong>: Defines the external system URL .<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Active<\/strong>: Enables or disables the external lookup configuration.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Description<\/strong>: Defines optional information describing the purpose or usage of the lookup.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Queue<\/strong>: Specifies the call center queue where the external lookup is applied.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"author":1,"featured_media":0,"parent":9754,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-9793","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9793","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9793\/revisions"}],"predecessor-version":[{"id":9796,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9793\/revisions\/9796"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9754"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=9793"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=9793"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=9793"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}