{"id":9803,"date":"2026-08-28T14:13:53","date_gmt":"2026-08-28T14:13:53","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=9803"},"modified":"2026-08-28T15:16:07","modified_gmt":"2026-08-28T15:16:07","slug":"all-contacts","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-2-x-x\/contacts\/all-contacts\/","title":{"rendered":"All Contacts"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>Contacts<\/strong> section is used to manage contact records within the Call Center system. It allows users to create, search, filter, import, export, and maintain contact information from a centralized management interface.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This section helps administrators organize customer and business contact data, assign contacts to groups and tags, and manage communication preferences.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"462\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-12-1024x462.png\" alt=\"\" class=\"wp-image-9804\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-12-1024x462.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-12-300x135.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-12-768x347.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-12-1536x693.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-12-18x8.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-12.png 1551w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Add Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Add Contact section is used to create a new contact record within the Call Center system.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1007\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-13-1024x1007.png\" alt=\"\" class=\"wp-image-9805\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-13-1024x1007.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-13-300x295.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-13-768x756.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-13-1536x1511.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-13-12x12.png 12w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-13.png 1547w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Contact Information<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The available fields define the main information associated with the contact.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Contact Image<\/strong>: Specifies the profile image used for the contact.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Name<\/strong>: Defines the contact name.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email<\/strong>: Defines the email address associated with the contact.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Address<\/strong>: Defines the contact address.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Mobile<\/strong>: Defines the primary mobile number used for the contact.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Phone<\/strong>: Defines an additional phone number.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u0627\u0644\u0634\u0631\u0643\u0629<\/strong>: Specifies the company associated with the contact.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Country<\/strong>: Defines the country associated with the contact.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Contact Groups<\/strong>: Assigns the contact to one or more configured contact groups.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Contact Tags<\/strong>: Assigns tags used to categorize and organize the contact.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Notification Preferences<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The notification settings define how the contact can receive updates from the system.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Receive Email Notifications<\/strong>: Enables or disables email notifications for the contact.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Receive SMS Notifications<\/strong>: Enables or disables SMS notifications for the contact.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>LDAP Integrated<\/strong>: Indicates whether the contact is synchronized with an LDAP directory.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"author":1,"featured_media":0,"parent":9801,"menu_order":1,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-9803","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9803","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9803\/revisions"}],"predecessor-version":[{"id":9806,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9803\/revisions\/9806"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9801"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=9803"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=9803"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=9803"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}