{"id":9807,"date":"2026-08-28T14:25:23","date_gmt":"2026-08-28T14:25:23","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=9807"},"modified":"2026-08-28T14:25:55","modified_gmt":"2026-08-28T14:25:55","slug":"contact-groups","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-2-x-x\/contacts\/contact-groups\/","title":{"rendered":"Contact Groups"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>Contact Groups<\/strong> section is used to organize contacts into defined groups within the Call Center system. It allows users to create, search, import, export, and maintain contact groups from the management interface.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This section helps administrators organize contacts by department, purpose, campaign, or other operational requirements.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"463\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-14-1024x463.png\" alt=\"\" class=\"wp-image-9808\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-14-1024x463.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-14-300x136.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-14-768x347.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-14-1536x695.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-14-18x8.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-14.png 1556w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Add Contact Group<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Add Contact Group<\/strong> section is used to create a new contact group.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"547\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-15-1024x547.png\" alt=\"\" class=\"wp-image-9809\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-15-1024x547.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-15-300x160.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-15-768x410.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-15-1536x820.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-15-18x10.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-15.png 1540w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Group Information<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Group Information<\/strong> tab contains the primary settings used to define the contact group.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Group Name<\/strong>: Defines the name assigned to the contact group.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Description<\/strong>: Defines optional information describing the purpose or usage of the group.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Notification Preferences<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The notification settings define whether contacts within the group can receive SMS updates.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Receive SMS Notifications<\/strong>: Enables or disables SMS notifications for contacts associated with the group.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"444\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-16-1024x444.png\" alt=\"\" class=\"wp-image-9811\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-16-1024x444.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-16-300x130.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-16-768x333.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-16-1536x666.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-16-18x8.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-16.png 1551w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Members<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Members<\/strong> tab is used to assign contacts to the contact group.<\/p>","protected":false},"author":1,"featured_media":0,"parent":9801,"menu_order":3,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-9807","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9807","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":3,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9807\/revisions"}],"predecessor-version":[{"id":9813,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9807\/revisions\/9813"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9801"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=9807"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=9807"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=9807"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}