{"id":9814,"date":"2026-08-28T14:36:25","date_gmt":"2026-08-28T14:36:25","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=9814"},"modified":"2026-08-28T14:37:55","modified_gmt":"2026-08-28T14:37:55","slug":"contact-tags","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-3-x-x\/contacts\/contact-tags\/","title":{"rendered":"Contact Tags"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>Contact Tags<\/strong> section is used to create and manage tags for categorizing contact records within the Call Center system. It allows users to assign visual labels to contacts and use those tags for organization and filtering.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This section helps administrators classify contacts by type, priority, customer category, or other business requirements.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"499\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-17-1024x499.png\" alt=\"\" class=\"wp-image-9815\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-17-1024x499.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-17-300x146.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-17-768x374.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-17-1536x748.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-17-18x9.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-17.png 1556w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Creating a Contact Tag<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To create a new contact tag:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Enter a name in the <strong>Tag Name<\/strong> field.<\/li>\n\n\n\n<li>Select a color from the available <strong>Tag Color<\/strong> options.<\/li>\n\n\n\n<li>Click <strong>Save<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">The new tag will be added to the list of available contact tags and can then be used when categorizing contacts.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Number of Contacts<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"> Displays the number of contact records currently associated with the tag.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"author":1,"featured_media":0,"parent":9801,"menu_order":4,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-9814","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9814","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":3,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9814\/revisions"}],"predecessor-version":[{"id":9819,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9814\/revisions\/9819"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9801"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=9814"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=9814"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=9814"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}