{"id":9851,"date":"2026-08-29T10:01:50","date_gmt":"2026-08-29T10:01:50","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=9851"},"modified":"2026-08-29T10:04:31","modified_gmt":"2026-08-29T10:04:31","slug":"session-control","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-2-x-x\/session-control\/","title":{"rendered":"Session Control"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>Session Control<\/strong> section is used to manage active agent sessions within the Call Center system. It allows administrators and supervisors to clear agent sessions or return agents from a break status to the <strong>Ready<\/strong> state.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This section helps administrators and supervisors resolve session issues, force agent logout when required, and restore agent availability for call handling.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"417\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-30-1024x417.png\" alt=\"\" class=\"wp-image-9852\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-30-1024x417.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-30-300x122.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-30-768x313.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-30-1536x625.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-30-18x7.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-30.png 1552w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Clear Session<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Clear Session<\/strong> area allows administrators and supervisors to terminate active agent sessions.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"363\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-31-1024x363.png\" alt=\"\" class=\"wp-image-9853\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-31-1024x363.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-31-300x106.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-31-768x272.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-31-1536x544.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-31-18x6.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-31.png 1553w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Clear All Agents Session<\/strong>: Clears the sessions of all currently logged-in agents. A confirmation message is displayed before the action is completed.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"406\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-32-1024x406.png\" alt=\"\" class=\"wp-image-9854\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-32-1024x406.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-32-300x119.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-32-768x305.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-32-1536x609.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-32-18x7.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-32.png 1555w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Clear Agent Session<\/strong>: Opens a list of agents and allows administrators and supervisors to select one or more agents whose sessions should be cleared.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Make Agent Ready<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Make Agent Ready<\/strong> area allows administrators and supervisors to return an agent from a break status to the <strong>Ready<\/strong> state.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Agent<\/strong>: Displays agents who are currently on break and allows administrators and supervisors to select the required agent.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"368\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-33-1024x368.png\" alt=\"\" class=\"wp-image-9855\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-33-1024x368.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-33-300x108.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-33-768x276.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-33-18x6.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-33.png 1529w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Set Agent Ready<\/strong>: Changes the selected agent status to <strong>Ready<\/strong>. A confirmation message is displayed before the status is updated.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"author":1,"featured_media":0,"parent":8890,"menu_order":11,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-9851","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9851","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":2,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9851\/revisions"}],"predecessor-version":[{"id":9858,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9851\/revisions\/9858"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8890"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=9851"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=9851"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=9851"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}