{"id":9865,"date":"2026-08-29T16:49:04","date_gmt":"2026-08-29T16:49:04","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=9865"},"modified":"2026-08-29T16:54:31","modified_gmt":"2026-08-29T16:54:31","slug":"email-settings","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-2-x-x\/settings\/email-settings\/","title":{"rendered":"Email Settings"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>Email Settings<\/strong> section is used to configure the outgoing email server used by the Call Center system. It allows administrators to define the SMTP connection and sender information required for system-generated email messages.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This section is used for sending <strong>alerts, ticket updates, and system notifications<\/strong> by email.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"275\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-37-1024x275.png\" alt=\"\" class=\"wp-image-9867\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-37-1024x275.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-37-300x81.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-37-768x207.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-37-1536x413.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-37-18x5.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-37.png 1550w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Add Email Setting<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Add Email Setting<\/strong> section is used to configure a new outgoing email server.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"546\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-36-1024x546.png\" alt=\"\" class=\"wp-image-9866\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-36-1024x546.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-36-300x160.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-36-768x409.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-36-1536x818.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-36-18x10.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-36.png 1539w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Enable Email<\/strong>: Enables or disables the email configuration.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Server Address<\/strong>: Defines the SMTP server address used to send outgoing email messages.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Server Port<\/strong>: Defines the network port used to connect to the SMTP server.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Username<\/strong>: Defines the username used for SMTP authentication when required.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Password<\/strong>: Defines the password used to authenticate with the SMTP server.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email From<\/strong>: Defines the sender email address used for alerts, ticket updates, and notifications.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Use TLS<\/strong>: Enables or disables TLS encryption for the SMTP connection.<\/p>","protected":false},"author":1,"featured_media":0,"parent":9859,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-9865","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9865","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":2,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9865\/revisions"}],"predecessor-version":[{"id":9869,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9865\/revisions\/9869"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9859"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=9865"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=9865"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=9865"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}