{"id":9899,"date":"2026-08-29T19:01:36","date_gmt":"2026-08-29T19:01:36","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=9899"},"modified":"2026-09-05T18:18:52","modified_gmt":"2026-09-05T18:18:52","slug":"tickets","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-3-x-x\/applications\/tickets\/","title":{"rendered":"Tickets"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>Tickets<\/strong> section is used to manage ticket-based workflows within the Call Center system. It allows users to create and organize tickets, define categories and subcategories, assign ownership, configure priorities and reminders, track follow-up activity, manage permissions and dependencies, and review ticket history from a centralized management interface.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This section helps administrators and supervisors maintain structured case management, monitor ticket progress, coordinate responsibilities, and ensure that requests, issues, tasks, and follow-up activities are handled efficiently.<\/p>","protected":false},"author":1,"featured_media":0,"parent":9897,"menu_order":1,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-9899","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9899","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":2,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9899\/revisions"}],"predecessor-version":[{"id":10029,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9899\/revisions\/10029"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9897"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=9899"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=9899"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=9899"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}