{"id":9901,"date":"2026-08-29T19:02:25","date_gmt":"2026-08-29T19:02:25","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=9901"},"modified":"2026-09-05T10:25:51","modified_gmt":"2026-09-05T10:25:51","slug":"dashboard","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-3-x-x\/applications\/tickets\/dashboard\/","title":{"rendered":"Dashboard"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>Tickets Dashboard<\/strong> section provides administrators and supervisors with a centralized overview of ticket activity within the Call Center system. It summarizes ticket volume, status distribution, priority levels, open-ticket aging, user performance, and personal ticket activity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This section helps administrators and supervisors monitor ticket workloads, review progress, identify pending cases, and evaluate ticket handling performance.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"566\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-75-1024x566.png\" alt=\"\" class=\"wp-image-9962\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-75-1024x566.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-75-300x166.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-75-768x425.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-75-1536x849.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-75-18x10.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-75.png 1561w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Open Tickets<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Open Tickets<\/strong> section groups open tickets according to how long they have remained open.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Tickets &lt; 30 Days<\/strong>: Displays open tickets that are less than 30 days old.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Tickets 30 &#8211; 60 Days<\/strong>: Displays open tickets that have remained open between 30 and 60 days.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Tickets &gt; 60 Days<\/strong>: Displays open tickets that have remained open for more than 60 days.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This information helps administrators and supervisors identify aging tickets that may require additional attention.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Top Performing Users<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Top Performing Users<\/strong> section displays users based on their ticket resolution activity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It shows the number of resolved tickets associated with each user together with a performance percentage.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This section helps administrators and supervisors compare ticket resolution activity across users.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">All Tickets Submitted By You<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>All Tickets Submitted By You<\/strong> section displays tickets created by the currently logged-in user.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"474\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-76-1024x474.png\" alt=\"\" class=\"wp-image-9964\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-76-1024x474.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-76-300x139.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-76-768x356.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-76-1536x711.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-76-18x8.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-76.png 1540w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Open Tickets Assigned To You<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Open Tickets Assigned To You<\/strong> section displays active tickets assigned to the currently logged-in user and requiring ongoing work.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Closed &amp; Resolved Tickets By You<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Closed &amp; Resolved Tickets By You<\/strong> section displays tickets completed by the currently logged-in user.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"393\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-77-1024x393.png\" alt=\"\" class=\"wp-image-9965\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-77-1024x393.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-77-300x115.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-77-768x295.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-77-1536x590.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-77-18x7.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-77.png 1546w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>","protected":false},"author":1,"featured_media":0,"parent":9899,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-9901","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9901","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":2,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9901\/revisions"}],"predecessor-version":[{"id":9966,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9901\/revisions\/9966"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9899"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=9901"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=9901"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=9901"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}