{"id":9933,"date":"2026-08-30T11:35:52","date_gmt":"2026-08-30T11:35:52","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=9933"},"modified":"2026-08-30T11:36:32","modified_gmt":"2026-08-30T11:36:32","slug":"subcategories","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-3-x-x\/applications\/tickets\/categories\/subcategories\/","title":{"rendered":"Subcategories"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>Ticket Subcategories<\/strong> section is used to create and manage secondary classifications within ticket categories. It allows administrators and supervisors to organize tickets more precisely by assigning subcategories under a selected main category.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This section helps administrators and supervisors improve ticket classification and make ticket filtering, routing, and reporting more structured.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"497\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-63-1024x497.png\" alt=\"\" class=\"wp-image-9934\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-63-1024x497.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-63-300x146.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-63-768x373.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-63-1536x746.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-63-18x9.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-63.png 1559w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Add Subcategory<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Add Subcategory<\/strong> section is used to create a new secondary classification for tickets.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"300\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-64-1024x300.png\" alt=\"\" class=\"wp-image-9935\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-64-1024x300.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-64-300x88.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-64-768x225.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-64-1536x450.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-64-18x5.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-64.png 1554w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Title<\/strong>: Defines the name assigned to the ticket subcategory.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Category<\/strong>: Specifies the main ticket category under which the subcategory is created.<\/p>","protected":false},"author":1,"featured_media":0,"parent":9925,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-9933","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9933","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9933\/revisions"}],"predecessor-version":[{"id":9936,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9933\/revisions\/9936"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9925"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=9933"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=9933"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=9933"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}