{"id":9937,"date":"2026-08-30T11:39:12","date_gmt":"2026-08-30T11:39:12","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=9937"},"modified":"2026-08-30T11:39:12","modified_gmt":"2026-08-30T11:39:12","slug":"ticket-cc","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-2-x-x\/applications\/tickets\/ticket-cc\/","title":{"rendered":"Ticket CC"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>Ticket CC<\/strong> section is used to review and manage users or email recipients who have been added as copies to ticket records. It allows users to monitor ticket access permissions and control whether a CC recipient can view or update the related ticket.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This section helps users manage shared ticket visibility and collaboration without assigning full ticket ownership.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"409\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-65-1024x409.png\" alt=\"\" class=\"wp-image-9938\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-65-1024x409.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-65-300x120.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-65-768x307.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-65-1536x614.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-65-18x7.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-65.png 1557w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>","protected":false},"author":1,"featured_media":0,"parent":9899,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-9937","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9937","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":2,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9937\/revisions"}],"predecessor-version":[{"id":9940,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9937\/revisions\/9940"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9899"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=9937"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=9937"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=9937"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}