{"id":9944,"date":"2026-08-30T12:01:37","date_gmt":"2026-08-30T12:01:37","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=9944"},"modified":"2026-08-30T12:01:38","modified_gmt":"2026-08-30T12:01:38","slug":"reminder-settings","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-2-x-x\/applications\/tickets\/reminder-settings\/","title":{"rendered":"Reminder Settings"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The&nbsp;<strong>Reminder Settings<\/strong>&nbsp;section is used to configure automated email reminders for tickets based on their category, status, and reminder interval. It allows users to define when reminder notifications should be sent and which recipients should receive them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This section helps users monitor pending ticket activity and ensure that tickets requiring follow-up are not overlooked.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"404\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-69-1024x404.png\" alt=\"\" class=\"wp-image-9946\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-69-1024x404.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-69-300x118.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-69-768x303.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-69-1536x606.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-69-18x7.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-69.png 1550w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Add Reminder Setting<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The&nbsp;<strong>Add Reminder Setting<\/strong>&nbsp;section is used to create a new automated ticket reminder.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"503\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-68-1024x503.png\" alt=\"\" class=\"wp-image-9945\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-68-1024x503.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-68-300x147.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-68-768x377.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-68-1536x754.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-68-18x9.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-68.png 1544w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Category<\/strong>: Specifies the ticket category associated with the reminder.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ticket<\/strong>: Specifies a particular ticket when the reminder should apply to a specific record.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Status<\/strong>: Defines the ticket status that triggers the reminder.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Reminder Interval<\/strong>: Defines how often the reminder notification is sent.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email Addresses<\/strong>: Defines one or more email addresses that receive the reminder.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Body<\/strong>: Defines the message included in the reminder email.<\/p>","protected":false},"author":1,"featured_media":0,"parent":9899,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-9944","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9944","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9944\/revisions"}],"predecessor-version":[{"id":9947,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9944\/revisions\/9947"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9899"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=9944"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=9944"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=9944"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}