{"id":9948,"date":"2026-08-30T12:03:43","date_gmt":"2026-08-30T12:03:43","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=9948"},"modified":"2026-08-30T12:04:30","modified_gmt":"2026-08-30T12:04:30","slug":"ticket-follow-up","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-2-x-x\/applications\/tickets\/ticket-follow-up\/","title":{"rendered":"Ticket Follow Up"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>Ticket Follow Up<\/strong> section is used to review and track ticket activity over time. It allows users to monitor status changes, assignment updates, and other follow-up actions associated with ticket records.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This section helps users maintain a clear history of ticket progress and review how tickets move through the configured workflow.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"510\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-70-1024x510.png\" alt=\"\" class=\"wp-image-9949\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-70-1024x510.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-70-300x150.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-70-768x383.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-70-1536x766.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-70-18x9.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-70.png 1551w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>","protected":false},"author":1,"featured_media":0,"parent":9899,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-9948","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9948","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":2,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9948\/revisions"}],"predecessor-version":[{"id":9951,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9948\/revisions\/9951"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9899"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=9948"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=9948"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=9948"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}