{"id":9956,"date":"2026-08-30T12:15:15","date_gmt":"2026-08-30T12:15:15","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=9956"},"modified":"2026-08-30T12:15:16","modified_gmt":"2026-08-30T12:15:16","slug":"notification-templates","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-2-x-x\/applications\/tickets\/notification-templates\/","title":{"rendered":"Notification Templates"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>Notification Templates<\/strong> section is used to create and manage the message templates used for ticket-related notifications. It allows administrators and supervisors to define notification content for different ticket events and maintain templates for supported languages.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This section helps administrators and supervisors standardize ticket notifications and ensure that consistent messages are sent when specific ticket actions occur.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"490\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-73-1024x490.png\" alt=\"\" class=\"wp-image-9957\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-73-1024x490.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-73-300x143.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-73-768x367.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-73-1536x734.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-73-18x9.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-73.png 1552w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>","protected":false},"author":1,"featured_media":0,"parent":9899,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-9956","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9956","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9956\/revisions"}],"predecessor-version":[{"id":9958,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9956\/revisions\/9958"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9899"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=9956"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=9956"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=9956"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}