{"id":9959,"date":"2026-08-30T12:17:17","date_gmt":"2026-08-30T12:17:17","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=9959"},"modified":"2026-08-30T12:17:17","modified_gmt":"2026-08-30T12:17:17","slug":"ticket-log","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-2-x-x\/applications\/tickets\/ticket-log\/","title":{"rendered":"Ticket Log"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>Ticket Log<\/strong> section is used to review changes made to ticket records within the Call Center system. It allows administrators and supervisors to track who modified a ticket, which field was changed, the previous value, the new value, and when the change occurred.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This section helps administrators and supervisors maintain an audit trail of ticket updates and review historical changes for monitoring and accountability.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"445\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-74-1024x445.png\" alt=\"\" class=\"wp-image-9960\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-74-1024x445.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-74-300x130.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-74-768x333.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-74-1536x667.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-74-18x8.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/08\/image-74.png 1555w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>","protected":false},"author":1,"featured_media":0,"parent":9899,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-9959","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9959","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9959\/revisions"}],"predecessor-version":[{"id":9961,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9959\/revisions\/9961"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9899"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=9959"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=9959"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=9959"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}