{"id":9971,"date":"2026-09-05T11:01:32","date_gmt":"2026-09-05T11:01:32","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=9971"},"modified":"2026-09-05T11:01:32","modified_gmt":"2026-09-05T11:01:32","slug":"sms-messages","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-2-x-x\/applications\/sms\/sms-messages\/","title":{"rendered":"SMS Messages"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>SMS Messages<\/strong> section is used to review and manage outgoing SMS messages within the Call Center system. It allows users to send SMS messages, monitor delivery status, and review message activity from a centralized management interface.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This section helps users maintain direct communication with contacts and track SMS delivery through the configured provider.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"457\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-2-1024x457.png\" alt=\"\" class=\"wp-image-9974\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-2-1024x457.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-2-300x134.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-2-768x343.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-2-1536x686.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-2-18x8.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-2.png 1555w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Send SMS Message<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Send SMS Message<\/strong> section is used to send a new SMS message to a contact. It allows users to select the recipient, use an existing SMS template, enter the message content, and select the SMS provider.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"474\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-1-1024x474.png\" alt=\"\" class=\"wp-image-9973\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-1-1024x474.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-1-300x139.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-1-768x355.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-1-1536x710.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-1-18x8.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-1.png 1548w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Send To<\/strong>: Specifies the contact who will receive the SMS message.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>SMS Template<\/strong>: Selects a configured template to use as the message content.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Message<\/strong>: Defines the SMS message that will be sent to the selected contact.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Provider<\/strong>: Specifies the SMS provider used to send the message.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"author":1,"featured_media":0,"parent":9967,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-9971","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9971","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9971\/revisions"}],"predecessor-version":[{"id":9975,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9971\/revisions\/9975"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9967"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=9971"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=9971"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=9971"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}