XonTel’s AI Features suite is designed to bring intelligence and clarity to every customer interaction. With tools like Emotion Detection, the system can understand the mood behind each call, helping you respond with empathy. The Transcript feature automatically converts speech into readable text for review, compliance, or training. Tags let you categorize conversations by topic, streamlining search and reporting. And with Translation, you can instantly convert transcribed text. Together, these features empower your team with insights that improve service quality, efficiency, and customer satisfaction.
CDRs with AI Insights
The Call Detail Records (CDRs) dashboard offers a smart, centralized view of all calls, enhanced with AI-powered features. You can filter and search calls by tags or emotion detection, then review each call’s emotion detection result, whether the caller sounded happy, neutral, or angry. And even search within transcripts, this interface provides actionable insights to improve customer service, agent performance, and overall communication quality.
Search Call History
The Search Call History tool lets supervisors and admins track specific keywords that were mentioned during calls. By entering a word or phrase into the filter, the system searches transcripts for matches and displays key details such as how many times the word appeared (result), the search status, and timestamps of when the request was created and last updated. This feature is especially useful for quality monitoring, identifying trending topics (e.g., complaints or greetings), or tracking agent-customer interaction patterns across the call center.
