Agent Status
The Agent Status provides historical visibility into agent activity within a call center environment. It enables supervisors and administrators to track when agents are ready, in call, or offline, along with the exact time spent in each status.
Filter options
- User: Select specific agents to view their status history.
- Status: Filter by availability state (e.g., Ready, Offline, in Call).
- Start Time / End Time: Set a custom date-time range for report generation.
Export Option
A dedicated Export button allows the extraction of the agent status log for external analysis, reporting, or archival.