The Auto Dialer module automates outbound calls by scheduling campaigns based on uploaded contact lists (e.g., Excel files). It allows you to define the start time, number of retry attempts, minimum wait time before redialing, and required agent availability. With full control over dial teams and campaign settings, this feature ensures efficient outbound communication while maximizing agent productivity and minimizing manual effort.
Add Auto Dialer
Numbers File: Upload a .csv file containing the list of phone numbers you want the dialer to call.
📝 Note: You can download a sample file to ensure your format matches the system’s requirements.
Start At: Select a date and time to begin the dialing campaign.
Dial Teams: Choose the team(s) who will handle the calls.
Max Number of Tries: Set how many times the system should retry a number if the call fails.
Min Time to Redial: The minimum waiting time before retrying a number.
Wait Ready Agents: Number of seconds to wait when no agents are ready.
Max Waiting Time: Number of attempts to wait for agents to become ready.