This module connects the PBX with the call center. This allows administrators to define how inbound calls are categorized, routed, and labeled for reporting and management purposes.
Add Queue
Queue Name: A descriptive name for the queue (e.g., Support, Billing, Tech Help). This helps identify the queue in dashboards and reports.
Queue Number: The queue number created in the PBX is used to route calls to that queue (e.g., 5050, 5060).
Description: Additional context or internal notes about the queue (e.g., this queue is for VIP customer support only).