Outbound Routes define which numbers your phones are allowed to dial and which trunk the PBX should use to place those calls.
Name: Assign a descriptive name to the outbound route for easy identification.
Route CID: Optionally set a Caller ID for this route. If configured, it will override all other Caller IDs except the Extension-level CID.
Member Trunks: Select the trunk(s) that calls matching this route will use.
Member Extensions: Specify which extensions are permitted to use this outbound route.
Auto CLIP
In PBX systems, incoming calls typically route to general destinations like IVRs, ring groups, or queues rather than to specific extensions. The Auto CLIP feature helps route return calls directly to the original extension that initiated the outgoing call, rather than following the default inbound routing.
Typical Use Case:
If a user makes an outbound call and the client misses the call, when the client returns the call, Auto CLIP will route it directly back to the originating extension instead of to a default destination like an IVR.
Auto CLIP: Enable this option to activate Auto CLIP functionality.
Auto CLIP Timeout: Define how long Auto CLIP records are retained. Once the time expires, the system automatically deletes the record.
- Note: Once an incoming call matches an Auto CLIP record and is routed to the original extension, that record is automatically removed from the Auto CLIP table.
Outbound Password
You can enhance security by requiring users to enter a password before making outbound calls through specific routes.
Outbound Password: Specify the password users must enter to complete a call through this route.
Dial Pattern
Dial patterns define the format of phone numbers that will use this outbound route.
- Prepend: Digits added before the number when a match is found.
- Prefix: Digits removed from the dialed number when a match is found.
- Pattern: The set of rules used to match dialed numbers.
Dial Pattern Rules:
X: Matches any digit from 0-9
Z: Matches any digit from 1-9
N: Matches any digit from 2-
[xxx]: Matches any digit within the brackets (e.g., [123] matches 1, 2, or 3)
“.” (dot): Wildcard matching any number of digits