Real Time Insights
The Real-Time Insights section of the XonTel administrative portal provides a live status overview of system activity and agent availability. This dashboard is designed to help system administrators monitor system performance and agent availability.
Agents Insights
This widget provides a real-time summary of agent availability:
- A/ Online Agents: 0 (shown in green)
- B/ Offline Agents:0 (shown in red)
- Total Agents: 0
Running Processes Per Second
This performance graph shows the rate of internal system processes:
- Time interval displayed: One Minute
- Other intervals available for review :
- Five Minutes
- Fifteen Minutes
This module is essential for monitoring system load and ensuring resource efficiency over time.
General Insights
It aggregates key indicators such as call performance statistics and helpdesk ticketing status, enabling administrators to rapidly evaluate system health and service activity.
Calls Insights
This section summarizes call activity through three key metrics:
- A/ Answered Calls: 0 (Green)
- B/ Missed Calls: 0 (Red)
- C/ Busy Calls: 0 (Yellow)
- Total Calls: 0
Tickets Status Insights
This graphical panel provides insights into the current state of the customer support ticket lifecycle.