License Activation & Verification

🔐 License Activation

To activate your system’s license, you need to follow a simple verification and setup process with the Xontel support team. This guide outlines the steps required after the first login, and how future license changes are managed.

📥 Initial Activation Process

After logging in for the first time, follow these steps to activate your license:

1. Obtain Your Keys
   Navigate to License → License Usage to view the following:
   • Client Key
   • Hash Key
   • License Key
2. Send Keys to Xontel
   Provide the Client Key and Hash Key to the Xontel support team. These are required to register your server on the licensing server.
3. Receive License Key
   Once verified, the Xontel team will activate your license and confirm your entitlement.
4. Enter License Key
   Go to Settings → Edit License and paste the received License Key in the designated field.

📡 Updating License Features

To activate additional features or make changes to your license (e.g., enabling a new app or increasing agent/webdialer capacity):

1. Contact Xontel Support with your requirements.
2. Xontel will update your license accordingly on the server.
3. No need to re-enter the license key — the system syncs with the server and applies the changes automatically.

📋 Viewing Active Licensed Applications

Once your system license is active, you can easily monitor which applications are currently licensed and active.

To view active apps:

1. Navigate to License → Allowed Apps Usage.
2. Here, you’ll see a list of licensed applications with the following details:
   • Application Name (e.g., CRM, Auto Dialer, Helpdesk, Web Phone)
   • Subscription Date (when the license was activated)
   • Expiration Date (validity of the license)
   • App License State (e.g., License Active)

👥 Viewing Licensed Capacity (Agents & WebPhone)

To monitor your current license limits for agent and WebPhone usage:
Navigate to License → License Usage.

• Max Concurrent Agents (Licensed): Total number of agents allowed to log in concurrently under the current license.
• Max Concurrent WebPhone Sessions (Licensed): Maximum number of simultaneous web phone sessions permitted.
• Access CDR Survey:Indicates whether CDR survey features are enabled (Yes or No).
• Concurrent Agents: Agents who are currently logged in.