The Email Channel Outbox allows you to manage the outgoing email servers used by your system to send notifications, ticket responses, and other system emails.
Add Outbox
Name: A unique name to identify the outbox configuration.
Email Use TLS: Enable if your server uses TLS encryption (commonly port 587).
Email Use SSL: Enable for SSL encryption (commonly port 465).
Email SSL KEYFILE: Path to SSL private key file (only if SSL is enabled).
Email SSL CERTFILE: Path to SSL certificate file (only if SSL is enabled).
Email Host: The SMTP server address (e.g., smtp.gmail.com).
Email Host: UserEmail address or username used to log in.
Password: Email account or app-specific password.
Email Port: SMTP port number (e.g., 587 for TLS, 465 for SSL).
Email Timeout :Optional time limit (in seconds) for sending operations.
Active: toggle must be enabled for the outbox to be used by the system.
Teams: Use the Teams to specify which teams can use this outbox for sending emails.
Note: Multiple email accounts can be added.