The Music On Hold section is used to manage audio files that are played to callers while they are waiting for an available agent to answer their call.
Add Music On Hold
The Add Music On Hold section is used to upload new music on hold files to the PBX system.
File Name: Defines the name used to identify the music on hold record within the system.
Upload File: Allows administrators to select and upload one or more supported audio files.
Random Play: Enables random playback when multiple audio files are assigned to the same record.