The Missed Calls Actions History is a tracking interface within the call center system that allows administrators and supervisors to review all historical missed call records along with the actions taken by agents. This helps ensure accountability and timely follow-up for every unhandled interaction.
Filter
- Search: A general search field to locate calls using keywords or numbers.
- Agent: Dropdown to filter records by a specific agent.
- From Date / To Date: Date range selectors to limit the results to a specific time period.
Export Button: Allows exporting the filtered or complete history of missed call actions for external reporting, analysis, or archiving.